Being detained in hospital or on being on a Community Treatment Order can be a confusing and distressing experience. An Independent Mental Health Advocate (IMHA) can help by supporting people to get their opinions heard and to make sure that they know their rights under the law. However, research reveals that people with mental health issues don’t always have access an IMHA. Many people with mental health problems are not getting the independent advice and support which is their statutory right. Service users that need IMHAs the most (for instance, older people, people with learning disabilities and people from BME groups) are the most likely to miss out on having access to one.
Twelve new resources were launched 11th March 2015, at an event at the House of Lords, by the Social Care Institute for Excellence (SCIE) and the University of Central Lancashire (UCLan). Briefings, reports and films give an overview of the current situation regarding IMHAs and provide everything you need to know to improve access to, and to provide, high-quality IMHA services.
In 2012, UCLan published a review of IMHA services. Entitled ‘The Right to be heard’, the review found variations in the access to, and uptake of, IMHAs. It found that only half of those eligible for an IMHA in England actually had access to one. The Care Quality Commission’s (CQC) 2015 annual report of the Mental Health Act found that 20% of people sectioned in hospital did not have their rights properly explained to them.
Choose Well - Alternatives to Accident and Emergency
Posted on 27/02/2015
Watch this for tips on where to go as an alternative to Accident and Emergency
Enter and View Reports and Responses Care Homes 2014
Care & Support Public Information Campaign Materials
Posted on 21/01/2015
The Department of Health and Public Health England are working to help raise public awareness of the Care and Support reforms being introduced in April 2015 and into 2016.
A public information campaign is underway to help ensure those who are affected by the reforms (existing care and support service users, people approaching the point of need and carers) are aware of the changes, and know where to go for further information.
This page has been developed to host a range of campaign materials for trusted partners to download and cascade through their individual networks.
If you would like to receive further campaign updates please click here.
Dementia Action Alliance The Carers' Call to Action
Posted on 07/11/2014
A booklet written by carers for carers of people living with dementia about the shared vision of Dementia Action Alliance The Carers' Call to Action. Also attached is our 20 point checklist to identify where the gaps and the strengths are in your local area..
The State of Health Care and Adult Social Care in England 2013-14
Posted on 21/10/2014
The Care Quality Commission has published the State of health care and adult social care in England 2013 to 2014. This fifth annual report provides analysis on the quality of care across the whole health and adult social care system. The report acknowledges the unprecedented financial pressures on providers which is compounded as they try to balance the costs of delivering immediate high quality care and investing in transformation of services. Click here for a link to the report
Our Voice September 2014
Posted on 28/08/2014
Welcome to the new monthly 'Our Voice' newsletter from Healthwatch Derby.
Consumer guides to making complaints about health and social care
We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can't wait for reform. They need help now.
So we have worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.
You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be.
There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also contact you local Healthwatch to find out how to get help with making your complaint.
We want to make the system better at listening to what you have to say. But in the meantime, we hope these tools will help get your message heard.