A pocket guide to preventing older people falling in three simple steps.
Voluntary sector Single Point of Access (vSPA) can help with a range of services such as housing, handy person service, for home adaptations and assistance with small DIY tasks. Telephone 01332 258272 or email dhft.vspaderbycity'nhs.net
If you are vulnerable due to age, frailty, disability or mental health issues, you can supported to identify and pursue your vision for a good life. This is done through an innovative approach called Local Area Coordination. The aim is to strengthen the capacity of communities to welcome and include people and to make services more personal, flexible and accountable.
It also helps to build more welcoming and inclusive communities through partnership and collaboration with individuals and families, local organisations and the broader community.
The overall aim is to support vulnerable people to live within welcoming and supportive communities.
Consumer guides to making complaints about health and social care
We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can't wait for reform. They need help now.
So we have worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.
You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be.
There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also contact you local Healthwatch to find out how to get help with making your complaint.
We want to make the system better at listening to what you have to say. But in the meantime, we hope these tools will help get your message heard.