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Raising Concerns

Free support and advocacy for people of Derby

A new free support and advocacy service is now available for people of Derby.

The Derby Rights and Representation Foundation (DRRF) opened its doors to the public in May 2016.

Face to face advice is available at their premises on 9A Theatre Walk, at Intu Centre, Derby.

Surgeries take place on Mondays 5.30pm to 7.00pm, Tuesdays 10.00am to 12.00noon, Thursdays 2.00pm to 4.00pm and Saturdays 10.00am to 11am.  DRRF also operates an outreach service across the city.

For more information, contact: info@drrf.co.uk, Tel: 01332 205126 or visit www.drrf.co.uk

At the bottom of the page there is a Healthwatch Derby Chart for the Complaints Process for Health and Social Care.  This gives advice and support on how to complain.  However if you wish to speak to a member of the Healthwatch Derby Team, please call 01332 643988.

 

Consumer guides to making complaints about health and social care

We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can't wait for reform. They need help now.

So we have worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.

You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be.

There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also contact you local Healthwatch to find out how to get help with making your complaint.

We want to make the system better at listening to what you have to say. But in the meantime, we hope these tools will help get your message heard.

 

Downloads

raising-concerns-about-nurses-or-midwives.final_.pdf

flowchart_for_health_and_social_care_nov_2015_2.pdf

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